Technical Support IT

Excellent interpersonal skills and strong customer service orientation;

Expertise in troubleshooting Windows 11 and macOS;

Experience managing SaaS access;

, Microsoft 365, and Azure

Strong interest in artificial intelligence and its practical applications.

We move quickly, we learn constantly, and we always keep our customers at the center of what we do.

So, what will your new role look like?

You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service.

On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices.

You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience.

Provide high-quality technical support and resolve IT requests within reasonable timeframes

Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)