oneimaging
Manager, Member Services
At a Glance
- Location
- Remote
- Work Regime
- remote
- Experience
- 5+ years
- Compensation
- ry range for this position is $80,000 - $100,000. Individual compensation wil
- Posted
- 2026-03-12T15:01:02-04:00
Key Requirements
Domain Knowledge
- Clinical
- Healthcare
- Medical
Requirements
3–5+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health
Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility
A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency
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Responsibilities
Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical), ensuring daily execution meets both SLAs and member expectations.
Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality.
Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale.
Execute cross-functionally:
Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline.