Head of Customer Support - UK&IE

Guarantee operational readiness for key sporting peaks and major tournament

Cycles.

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Drive Operational Excellence

Monitor key KPIs such as FCR, SLA achievement, TPH, resolution time, and

CSAT for UK operations.

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Hybrid work policy

4 weeks of Workation

(

T&C apply)

Well-being allowance to support your active lifestyle

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The Head of CS - UK leads first-line customer support operations for one of the Group\u2019s most strategically important markets. This role oversees a team serving UK players, ensuring world-class service quality, robust regulatory compliance, and a strong commercial partnership with the UK cluster.

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decision-making - acting as the primary bridge between Customer Support, Product,

Compliance, and the UK business.

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At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We\u2019re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

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