Customer Success Manager

2–5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role, preferably with mid-market or enterprise clients.

Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption utilization metrics.

Experience partnering with California behavioral health providers and a working knowledge of state regulations, reimbursement models, and industry initiatives that impact customer operations.

Experience managing multiple competing priorities successfully across a multi-product portfolio.

Exceptional problem-solving, communication, and relationship management skills as well as strong cross-functional acumen, working across customer experience teams to follow process and deliver exceptional customer outcomes.

SalesForce or other CRM experience

Unlimited PTO policy

Competitive medical, dental, and vision healthcare coverage

401k matching

Paid holidays

Volunteer time off

Paid parental leave

As a Customer Success Manager at Radicle Health you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals.

You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.

This role requires someone with a deep understanding of mid-market or enterprise client needs, the ability to manage complex accounts, and a strong focus on scaling adoption and revenue within this segment.

Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products.

Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality and/or referring to internal subject matter experts

Collaborate, problem solve, and/or strategize customer issues and inquiries with other team members