Service Desk Analyst (Print Support)

Basic understanding of common printer and copier functions \u00A0

Familiarity with ticketing or CRM systems preferred \u00A0

Preferred: stronger understanding of printers, copiers, print environments, print drivers, connectivity, and common device errors \u00A0

Customer-first mindset with a focus on service quality\u00A0

Leaders are expected to model them; teams are expected to live them:\u00A0

: We embrace change because innovation lives outside the comfort zone.

The Service Desk Analyst role supports Impact\u2019s growing client base as a key point of contact for customer requests.

This position is responsible for creating and routing service requests, coordinating dispatch needs, communicating clearly with customers, and helping ensure a consistent support experience.\u00A0

The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.\u00A0

Impact's Unified Support Service Desk provides 24/7/365 client support.

Our North Star: Client Centricity

Customer Support & Interaction\u00A0