alvys
Enterprise Customer Success Manager
At a Glance
- Location
- United States Remote
- Work Regime
- remote
- Experience
- 6+ years
- Posted
- 2026-02-15T16:55:36-05:00
Key Requirements
Required Skills
Certifications
- CSM
Domain Knowledge
- Logistics
- SaaS
- Supply Chain
Requirements
6+ years of experience in Customer Success, Account Management, or Customer Experience roles within B2B SaaS, ideally with enterprise or logistics clients
Proven success managing renewals, customer retention, and QBR programs
Strong analytical mindset — skilled at using data to assess health, forecast renewals, and measure success outcomes
Familiarity with CRM and CSM platforms
Knowledge of freight, supply chain, or logistics technology is strongly preferred
Responsibilities
Own customer health across your portfolio by proactively managing risk and ensuring continued adoption.
Lead Strategic Business Reviews:
Conduct QBRs with executives and key stakeholders to highlight ROI, share product roadmap updates, and align on strategic goals.
Monitor Customer Health:
Analyze engagement metrics, usage patterns, and sentiment to assess customer health and develop success plans to mitigate churn risk.
Partner with customers to identify success metrics, implement best practices, and ensure measurable outcomes that tie back to business objectives.