nextinsurance66
Operations Specialist
At a Glance
- Location
- Rochester, New York, United States
- Experience
- 1+ years
- Posted
- 2026-03-25T09:24:42-04:00
Key Requirements
Domain Knowledge
- Education
- Finance
- Insurance
- Media
- Medical
Benefits & Perks
re eligible for our benefits package, consisting of our partially subsidized
Requirements
1+ years of experience working in a customer service environment
Detail-oriented and high level of accuracy
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Responsibilities
Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, along with internal systems (e.g., Epic, Zendesk, Agency Dashboard, Salesforce, Docusign, and reports).
Place outbound calls and assist with/receive inbound calls for customer support.
Maintain accurate recording of all internal and external communication (customers/insured’s, insurance partners, payroll partners, etc.).
Provide phenomenal customer service while assisting with policy, payroll, and billing management.
Timely and accurately address assigned tickets in ZenDesk for customer support.
Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments.