User Support Specialist

10+ years of IT experience, with significant experience providing end-user support in enterprise or mission-critical technical environments

Expert knowledge of end-user support, service desk operations, incident management, request fulfillment, and customer service best practices.

Resolving user requests and troubleshooting hardware, software, network, access, endpoint, and collaboration tool issues

Documenting user interactions, troubleshooting steps, resolution actions, and escalation details in ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms

Supporting user account management, password resets, access requests, group memberships, onboarding, offboarding, and permission troubleshooting

Coordinating with system administration, network, cybersecurity, application, endpoint, asset management, and operations teams

We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$91,300

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$184,900 USD

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