Trainer

Virtual online experience in blogging or teaching

Ability to build rapport in an online virtual environment

Ability to understand Standard Operating Procedures and when to ask for guidance

Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures

Partner with clients in curriculum design and modification.

Develop associated supporting materials.

Ensure trainees are successful for production environment and long-term retention

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, sales, and customer service. Trainers may also train leadership team members in expected Everise leadership contributions and behaviors, management skill and internal policy and procedure.

Job Responsibilities:

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures

• Proficient and comfortable in training in a remote virtual training environment or brick and mortar