Client Success Manager

You use

LOGIC

in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.

INCLUSION

is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.

, including at least one startup.

Willingness to travel up to 20%.

Proficiency in Microsoft Office (Excel, Word, PowerPoint); Working knowledge of Salesforce; SharePoint experience a plus.

Strong Candidates will have:

Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.

Exceptional project management skills, including goal identification, action step management, and accomplishment tracking.

Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation.

Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills.

Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies.

Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.

Ensure company and client objectives, expectations, and goals are met.

Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities.

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.