Technical Account Manager

5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.

Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.

A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success.

In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform.

Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

You will build enduring customer relationships by translating their operational goals into powerful technical solutions.

As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs.

During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.