commvault
Customer Success Manager
At a Glance
- Location
- Illinois, United States of America; Missouri, United States of America; Texas, United States or America
- Experience
- 2+ years
- Posted
- 2026-02-26T09:31:57-05:00
Key Requirements
Domain Knowledge
- SaaS
Benefits & Perks
al compensation and benefits package. The specific salary offered will be de
Requirements
Minimum of 2 years of experience in account management or a customer-facing role focused on engagement and outcome delivery
Experience with Customer Success methodologies, including managing expansion and renewal cycles
Strong passion for customer experience and a demonstrated ability to improve end-to-end customer outcomes
Familiarity with digital customer engagement platforms such as Gainsight and email campaign development
Ability to independently navigate ambiguity and guide customers to success in a fast-paced SaaS environment with evolving product functionality
Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service solutions
Responsibilities
As a
Customer Success Manager (CSM)
on the Digital Success team, you will use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale. You will engage customers through multiple digital and direct channels including email, in-app guides, online communities, and targeted 1:1 interactions across your assigned region or customer segment.
Customers supported by the Digital Success team require personalized, scalable engagement models with simplified processes for onboarding, adoption, expansion, and renewals. Your ability to personalize at scale will be critical in delivering world-class customer experiences while meeting revenue, sentiment, and retention goals.
Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio