blackbaud
Financial Edge NXT Customer Support Senior Specialist
At a Glance
- Location
- Anywhere, United States
- Employment
- Full time
- Experience
- 2–4 years
- Compensation
- law. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or le
- Posted
- 2026-08-10
Key Requirements
Domain Knowledge
- Finance
Benefits & Perks
edical, dental, and vision insurance Remote-flexible workforce Wellness Prog
Requirements
2-4 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.
Experience in a Customer Support Senior level role.
Diplomatic and tactful in dealing with diverse people.
Creative strategist who integrates unrelated information to develop innovative approaches.
Effective strategist for complex cross-organizational projects.
Forward-thinking in creating long-term strategies that anticipate customer needs.
Compensation & Benefits
Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Responsibilities
Quickly resolving or triaging incidents.
Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.
Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts.
Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.
Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.
Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.