Returns & Claims Associate

Languages

Excellent French language skills

(both written and spoken) are required for effective communication with clients, partners, and internal teams

English – minimum B2 level

(both written and spoken) for effective communication with internal teams and customers.

Background

Remote work flexibility

Company-provided laptop and tools to set you up for success

Language learning support – improve or learn new languages

Collaborative and supportive team environment

Professional growth and development opportunities, including training and skill enhancement

Language learning support – improve or learn new languages

We are looking for a detail-oriented

Returns & Claims Associate

to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions.

The position plays a key role in ensuring

fair, timely, and policy-compliant claim resolution

, while maintaining high standards of communication, documentation, and continuous process improvement.