Service Desk Technician II

Nice to have:

Pay Rate: $30.00 - 33.00 per hour

Bonus:

Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.

Extraordinary People – we’re not kidding!

Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

Opportunities for learning and leveling up through training and education reimbursement.

Our new Service Desk Tech II will be responsible for providing technical support to internal customers, responding to service desk requests within defined SLA's.

The Service Desk Tech II ensures efficient and effective resolution of issues across various technology domains, while promoting continuous improvement and adherence to ITIL service management best practices.

Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users—including executives and VIPs—via in-person, phone, chat, or email channels.

Serve as the first escalation point for complex technical incidents and service requests, resolving issues independently or coordinating with internal teams and vendors as needed.

Provide high-level customer service to all end users, with special attention to executive support needs

Supports onboarding and offboarding activities, including IT orientation, account provisioning, group permission updates, license assignments, and ensuring a seamless technology setup for new hires and departing employees.

AXS

, a subsidiary of

AEG

, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:

https://solutions.axs.com/careers/