Go Live & Elbow Support

Previous Epic experience an asset

Hours: Currently days, evenings and nights in an on-site first role (subject to change in accordance with operational requirements)

Salary Range: $48,379.50 - $60,469.50

Application deadline: [April 3, 2026]

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at

The Go Live & Elbow Support position provides operational support during the planning, preparation and activation of a Health Information System (HIS) implementation.  This role supports clinical and technical readiness activities, assists with simulation and testing events, assists with training, maintains implementation documentation and helps coordinate logistics for end-user readiness.  The individual ensures materials, tracking tools and downtime processes are organized and available to front line staff, contributing to a safe and successful system activation.  This role will troubleshoot issues, identify workflow problems, and work with Service Desk and Analysts to resolve them.

Go-Live Readiness & Simulation Support

Provide at the elbow support to end-users during go-live periods and after system stabilization.

Address provider requests for assistance with Epic workflows across various clinical settings.

Assist with execution of technical dress rehearsals (TDRs) and workflow simulations.

Assist with “Day-in-the-Life” (DITL) demonstrations and run-through activities across clinical and operational areas.

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!