Customer Operations Associate

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

Johnson Controls International plc.

Under direct supervision, tracks and provides direct support for the installation contract business.

Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing.

Provides back up customer call handling, as needed.

Provides administrative, day to day support in the operational areas.

Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.

Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.