Commissions Support Specialist

You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders.

Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles

Ability to handle difficult or disgruntled customers professionally

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought.

We respect each AppDirector as their own fingerprint; unique with no one alike.

At AppDirect we take privacy very seriously.

Resolve Advisor commission tickets through detailed analysis and investigation

Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met

Leverage multiple systems and data sources to research and resolve commission-related issues

Communicate with Advisors via email or phone to explain investigation findings and resolutions

Monitor customer satisfaction and escalate issues as needed

Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions.

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.