Senior Customer Success Manager

: You thoughtfully use AI tools to improve productivity, synthesize information, identify patterns, and deliver a higher quality customer experience.

in a Customer Success, Account Management, Implementation Management or similar customer-focused role with Enterprise customers

You are highly customer-centric and relationship-driven:

You thrive on building trusted partnerships with customers and engaging with them regularly to maximize the value they realize from the product.

You proactively identify friction points, anticipate customer needs, and drive a high-quality experience across every stage of the customer journey.

You enjoy tackling complex challenges alongside customers and are highly detail-oriented in spotting risks, operational gaps, and opportunities before they escalate.

Expected full-time salary range between $125,000 to $195,000 + equity + benefits. Advertised and actual salary ranges may differ by geographic area, work experience, education, and/or skill level.

Comprehensive benefits, 401(k) with employer match, parental leave, unlimited PTO, and your birthday off!

This position does not include visa sponsorship

Lead a portfolio of customer onboardings and expansion opportunities by identifying business objectives, technical dependencies, potential risks, and critical milestones to ensure customers realize value quickly and effectively

Become deeply knowledgeable in the Sixfold platform and best practices to guide customers through onboarding, drive long-term adoption, and serve as a strategic trusted advisor throughout the customer lifecycle

Lead executive and stakeholder business reviews to share strategic insights, track KPIs and success metrics, align on priorities, and identify opportunities for deeper adoption and expansion

Proactively monitor customer health, adoption, and usage metrics to identify risks, surface opportunities, and resolve issues before they impact customer success

Partner closely with Sales, Product, and Engineering to ensure a seamless customer experience across onboarding, adoption, retention, and expansion initiatives

Act as the voice of the customer internally by synthesizing feedback, identifying recurring themes, and advocating for product enhancements that align with customer needs and market trends

🏔 Product: Sixfold is the AI brain for underwriting. Our platform handles submissions at scale, assessing risk against appetite, surfacing cited insights, and deploying AI agents to handle research, referrals, and triage so underwriters can focus on building profitable portfolios.

💪 Team: A focused team of insurance operators, AI researchers, and engineers who love hard problems. We're pushing the boundaries of AI adoption across every function, from how we build, to how we sell and to how we support customers. We ship fast and stay close.

📈 Traction: Processing billions in premium for some of the world's largest carriers. We know AI. We know underwriting. We're building what comes next.