Sr. Product Manager, Platform & Agentic Integrations

Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure.

Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities.

Define customer and admin experiences for connector setup, configuration, management, and troubleshooting.

Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases.

Use customer feedback, field input, platform usage, and business context to make prioritization decisions.

Coordinate launches with GTM, PMM, support, and enablement teams.

target

range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

$140,500

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Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations.

This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action.

The role includes ownership over Dialpad's APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams.

You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform.

That includes making it easy to connect third-party systems, expose Dialpad capabilities programmatically, and support the company’s top priority: Agentic AI.

Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit

dialpad.com

to learn more.