Director, Sales Operations and Customer Experience

Expertise in sales and customer service software, databases, and tools, including CRM and ERP systems

Experience in developing business analytics and dashboards to effectively manage a business, strongly preferred experience in a growth-stage business

Minimum 8+ year experience in sales operations and or customer support or equivalent, preferably in the life sciences research tools industry.

Experience in custom reagent manufacturing services, especially nucleic acid synthesis services a plus.

Ability to think strategically and establish tools and systems key to a customer-centric support function

Demonstrated focus on being able to translate data and metrics into predictable, value-add business insights.

Ansa offers a benefit package including comprehensive medical, dental & vision plans for employees and dependents, 401k retirement planning, company holidays, truly unlimited and company encouraged vacation time and parental leave.  Our compensation packages include industry competitive and experience commensurate base salaries and stock options.

Working with the sales and manufacturing teams, create processes to develop accurate sales forecasting and demand planning

Design and maintain commercial analytics and dashboards that provide insights and support business growth

Work with sales leadership to develop sales quota tools for establishing and tracking against commission plans

Utilize internal and external data to provide general business insights, especially those that can help guide sales in strategy and tactics to grow the business faster

Develop a cutting-edge customer support strategy that tracks, analyzes, controls, and improves the customer experience and interactions across multiple touchpoints using modern tools.

Establish customer service-related programs and operations for Ansa Biotechnologies, including developing and implementing policies and procedures that are scalable, streamlined and effective in meeting the evolving needs of a dynamic organization.