Product Marketing Director

9+ years in product marketing or a related field, including 3+ years building and leading product marketing teams.

Mastery of the foundational product marketing skill set — positioning, messaging, segmentation, launches, and enablement.

A track record owning go-to-market for a product line or portfolio and delivering on business metrics (adoption, revenue, retention).

Experience building, managing, and developing a high-performing team of managers and ICs.

Proven cross-functional leadership — you get Product, Sales, CS, and Marketing rowing toward shared GTM objectives and sales targets.

Strong analytical instincts — you size segments, read funnels, run experiments, and prove impact with data.

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.

Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.

Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

Medical, dental, and vision insurance (multiple plans, incl. HSA options).

Company-paid life and disability insurance (short- and long-term).

We're looking for a Director of Product Marketing to lead product marketing for Otter and own go-to-market for our product suite — POS, payments, analytics, and other special projects (ENT & SMB).

This is a leadership role with a broad mandate: you'll own positioning and messaging, lead GTM from strategy through launch and post-launch growth, and connect Product, Sales, Customer Success, and Marketing so each launch lands and each product keeps growing.

You'll be responsible for business outcomes — adoption, revenue, and retention — across markets and segments, and you'll build and lead the PMM team that gets us there.

You're equal parts strategist and operator — comfortable setting a portfolio positioning strategy and just as comfortable in the product lifecycle, writing the messaging, and shaping the launch.

You embody the voice of the restaurant operator, turn complex products into stories a busy operator immediately gets, and you run on data.

Own the positioning and messaging framework for Otter's product suite — differentiated, grounded in operator pain, and consistent across markets, segments, and every stakeholder touchpoint.

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.