Account Resolution Lead

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Proven experience in customer service, escalations, or collections support, with the ability to handle high-priority and complex account issues.

Working knowledge of collections processes, including administrative hearings, judgments, and government agency procedures (e.g., FTB or similar).

Experience with reporting, data tracking, and basic data analysis, including maintaining daily, weekly, and monthly activity reports.

Detail-oriented with a focus on accuracy, compliance, and process adherence.

Flexible and dependable, with the ability to provide operational support across departments (e.g., mailroom, scanning, administrative functions).

Handle escalated customer concerns by performing in depth research, written correspondence, and direct communication to ensure resolution.

Manage, track, and resolve inquiries from agency partners, collections agency, and management related to high priority customer account issues.

Support collection recovery efforts, including FTB processes, administrative hearings, judgments, and escalated cases.

Prepare administrative hearing case files, schedule hearings in coordination with Hearing Examiner, and process hearing results.

Support management with special projects, reporting, and data analysis as needed.

Maintain and track daily, weekly, and monthly reports on incoming and outgoing volume activity.

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ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.

ViaPlus

is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment,