Customer Success Manager

Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)

Experience working with GIS applications (QGIS, ESRI, GEE etc.)

Experience working with customers in the Asia-Pacific region

Ability to successfully communicate and coordinate with international customers & sales team

Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewal

Sales negotiation skills

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Paid time off including vacation, holidays and company-wide days off

Employee Wellness Program

Home Office Reimbursement

Monthly Phone and Internet Reimbursement

Tuition Reimbursement and access to LinkedIn Learning

The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships especially in Japan or the Asia-Pacific region.

The mission will be to retain and expand customers efficiently through Planet’s low-touch model.

Maintaining a human-centered approach will help drive value realization and return on the client’s investment.

The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.