Vendor Order coordinator

Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets.  Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.

Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices.

Customer First (Non-Customer Facing):

Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership.

Ability to build an environment supporting internal customer value creation at every level.

Understanding the system-driven processes for consistency and scalability.

The Vendor Coordinator role sits within the Service Delivery team.

Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress.  Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams.  The Vendor Coordinator reports to the Manager of Vendor Coordinators.

Responsible for all deliveries assigned to him/her.

Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.

Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit

www.gtt.net

.