Licensed Customer Service Representative - MSI

Demonstrates the firm’s behavioral tenets, exuding behavior that is aligned with the corporate culture.

Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.

Documents all activity in on-line client file to ensure quality and responsiveness.

Personally, provides prompt, efficient, high-quality service to all clients.

Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem.

Attracts potential customers by answering product and service questions.  Makes suggestions about other products and services based on client needs.

Maintains a quality result by following established procedures and making recommendation for changes.