Dispatcher / Alarm Monitor / CCTV Operator

U.S. Citizen; 18 years of age or older.

High school diploma or GED required.

Must complete a 40-hour NENA (National Emergency Number Association) or equivalent dispatcher training course.

At least 24 hours of documented training in IDS/PACS operations, radio protocol, alarm monitoring, and incident response.

Demonstrated experience in a command center, 911 dispatch, emergency operations center, or similar environment preferred.

Strong communication, multitasking, and decision-making skills required.

Operate and monitor CCTV systems, intrusion detection systems, fire alarms, duress alarms, and radio communications at DOJ Control Centers.

Dispatch Protective Service Officers in response to alarms, incidents, and emergency situations, and maintain constant communication with field supervisors and officers.

Acknowledge alarms within 30 seconds and initiate appropriate response actions within defined timelines (e.g., duress alarms within 2 minutes, fire within 2 minutes).

Maintain 24-hour duty logs and accurate records of all system activity, dispatches, and incidents.

Provide real-time reporting to the COR or designee and communicate with first responders and emergency personnel when directed.

Conduct system checks and routine inspections at the start of each shift; report malfunctions or anomalies immediately.