Wire Transfer Lead Specialist

Proven ability to handle monetary/ processing functions independently

Proven ability to handle high transaction volumes accurately and meet production goals

Moderate knowledge of banking policies, procedures, government regulations,

Intermediate understanding of accounting principles

Intermediate understanding of loan documentation

Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

Reviews and ensures proper documentation or procedures are used for moderate activities

May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers

Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process

Accountable for regular reporting and analysis requests