Regional Workplace Operations Manager

Lead Through Hospitality

Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.

Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.

Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.

Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.

Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.

$132,000

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$155,000 USD

The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering & culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired. Just like our hosts can offer differentiated experiences to our guests, our Regional Workplace Operations Manager exemplifies those aspirational expectations.

This role serves as the connective tissue across office operations, hospitality, employee engagement, and local community experience. They partner closely with cross-functional stakeholders including Talent, IT, Security, Communications, Executive Support, and local leaders to ensure each office reflects Airbnb’s culture and values in a meaningful and scalable way. They integrate platform hosts in the day to day office experience spotlighting service and experience hosts as appropriate.

The Difference You Will Make:

As the Regional Workplace Operations Manager, you are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other.

You will oversee the daily office experience while also leading local gathering and engagement efforts that strengthen culture and community. You will direct and coordinate embedded vendors and operational partners to ensure seamless execution across hospitality, food, facilities, and events. You will provide oversight and mentorship to Office Managers within your region, ensuring consistency of standards and experience across proximate offices.

Success in this role requires strong operational ownership, exceptional interpersonal instincts, creativity, and the ability to navigate ambiguity while balancing both strategic thinking and hands-on execution.