Scheduling Support Associate (Marlton, NJ)

Compassionate and empathetic demeanor with a commitment to patient-centered service.

Knowledge of basic healthcare terminology is a plus.

Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.

Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.

Accurately document all communications and scheduling details in the EMR and other internal systems.

Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.

Provide excellent customer service by assisting patients and families with appointment-related questions.

Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.