strategichr
IT Analyst
At a Glance
- Location
- Cincinnati, Ohio, United States
- Posted
- 2026-03-03T14:01:45-05:00
Key Requirements
Required Skills
Domain Knowledge
- Cybersecurity
- Engineering
Requirements
KPI Solutions is seeking an
IT Analyst
who enjoys day‑to‑day user support, onboarding and offboarding employees, troubleshooting hardware and software issues, and keeping systems running smoothly. This role is ideal for a support‑first IT professional rather than someone specializing in a single application or engineering discipline. If you enjoy being the go‑to problem solver in a fast‑paced environment and supporting teams nationwide, this opportunity is for you.
BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).
Strong technical troubleshooting skills across hardware, software, and networks.
Responsibilities
Onboard new users including setting up PCs.
Provide level 1 and level 2 technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
Offboard users and check equipment back in.
Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
Train users on IT policies, tools, and systems; create simple documentation and user guides.