VP, Global D2C Supply Chain

10+ years of leadership experience in global supply chain and/or customer service within high-volume D2C or e-commerce environments (experience at Amazon or similar is a plus).

Proven expertise in logistics, warehousing, vendor management, and fulfillment network optimization.

Strong background in ERP/WMS/OMS systems and e-commerce platform integrations (NetSuite, Shopify).

Demonstrated ability to lead organizational change, drive operational improvements, and manage large, multi-site teams.

Exceptional communication and stakeholder management skills with a global mindset and willingness to travel internationally.

Bachelor’s degree in business or related field required; advanced degree preferred.

Global Supply Chain Strategy & Infrastructure

Collaborate with cross-functional teams to understand Sony Music’s requirements and oversee the design and implementation of the global D2C supply chain, including manufacturing, warehousing, fulfillment, logistics, systems integration (ERP, WMS, OMS, Shopify, NetSuite), and operational reporting.

Evaluate and onboard global manufacturing and fulfillment partners, negotiate contracts, and define KPIs to ensure speed, quality, and cost efficiency.

Oversee technology integrations to create a seamless, data-driven supply chain with real-time visibility across orders, inventory, and fulfillment.

Customer Service Leadership

Provide strategic direction for all customer service activities, ensuring compliance with SLAs and achievement of KPI targets.

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

At Sony Music’s direct-to-consumer (D2C) business unit, we are building the future of artist-to-fan commerce through innovative supply chain and customer service excellence. As Vice President, Global Supply Chain & Customer Service, you will lead the design and execution of Sony Music’s global direct-to-consumer (D2C) supply chain strategy while driving operational excellence across customer service functions. This high-impact role combines strategic vision with hands-on leadership to deliver world-class experiences for fans and clients worldwide.