Senior Strategy & Operations Manager, Customer Success

6+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment

Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes

A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight

Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals

Flexible PTO

Competitive health & dental insurance options, with premiums partially or fully covered by GG

Fertility and adoption benefits via Carrot

Generous, fully-paid parental leave policy

401k benefit - employees are eligible to contribute starting day 1 of employment

Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses

As a Strategy & Operations Manager, Customer Success you will play a critical role in supporting and driving our strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry.

You will be responsible for helping us build out the strategy and execution for our Customer Success across onboarding, early lifecycle and account expansion.  This is a deeply cross-functional role across Sales, Product and CX.

You will report to the Chief Revenue Officer.

Contribute to the development and execution of the roadmap successfully bringing larger customers on to the platform and setting them up for success

Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support onboarding and , early lifecycle success and expansion

Analyze the economics, value, and opportunity costs of various related initiatives, determining which channels we should use and how much we should invest

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.