Product Support & Operations Specialist

Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship

Becoming part of a company that was awarded for its commitment to social good

Competitive compensation including equity

A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches

Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA

Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents

Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI)

Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context

Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running

Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes

Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions

Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions