Experience Specialist (On-Call)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, OASIS, dining reservations systems, Asana, and Outlook.

Strong understanding of guest experience.

High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.

Ability to proactively sell products and services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competitive Salary

Robust and comprehensive Health Insurance

Medical (100% paid HMO), Dental, Vision, Life,

Disablity

insurance and Voluntary Insurance Plans

Employee Assistance Program

The Experience Specialist (Guest Services) On-Call is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure.

This role manages daily guest flow, welcomes and checks in guests, supports itinerary building, and executes real-time changes with precision and care.

Working cross-functionally with all departments, the Experience Specialist (Guest Services) On-Call ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest.

By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest.

On Property Guest Support

Primary On-Property Guest Contact

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Lāna'i is operating the on the Four Seasons property, and offers world-class spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story

here

.