sportygroup
Retention Specialist
At a Glance
- Location
- Emea
- Work Regime
- remote
- Experience
- 2+ years
- Posted
- 2026-06-23T05:51:34-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Marketing
Benefits & Perks
every quarter 20 days annual leave + public holidays Our core wo
Requirements
2+ years’ experience in retention, CRM, or customer lifecycle management
Familiarity with retention and marketing automation tools is a plus
Compensation & Benefits
Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
South African employment contract
Referral bonuses & flash bonuses
Responsibilities
As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of Africa Regional focused campaigns and promotions that drive customer engagement and loyalty locally.
You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets.
Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.
Assist in planning and executing retention campaigns and promotional activities for existing & new users across the AF markets
Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimisation
Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy