Senior ServiceNow Business Analyst

U.S. Citizenship

Ability to obtain and maintain a Secret Level security clearance.

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.

Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).

Experience working in an Agile/Scrum environment.

Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.

Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.

Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.

Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.

Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.

Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.