honeycomb
Technical Customer Success Manager
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 3+ years
- Posted
- 2026-07-29T17:36:31-04:00
Key Requirements
Required Skills
Domain Knowledge
- Finance
- Legal
- Regulatory
- SaaS
Benefits & Perks
recharge with unlimited PTO A distributed-first mindset a
Requirements
At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
Previous Customer Success, Technical Account Management, Sales or Customer Services experience
Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
Working knowledge of the Enterprise software subscription lifecycle and associated processes
Use and familiarity with AI tooling (Claude, etc.) to accelerate day-to-day work.
Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
Responsibilities
Own the post-sales relationship for a portfolio of accounts
Drive value & outcomes with technical sponsors and champions
Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
Represent the customer in internal meetings with Engineering and Product Management
Partner with the rest of our team in East to grow our brand and business in the region
Team
In this Technical Customer Success Manager role, you’ll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with Observability in our post-sale accounts.