Entry Level Support Engineer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industry's latest technologies.

Internal career growth for high performers and IT super-stars

An opportunity to earn while you learn with our Certification Bonus Program

EAP Program – Raise limited. Three free sessions per year.

Cost price on products from our suppliers

Based on-site our client sites in New Plymouth and working within the education sector, you will be the first point of contact for any IT-related issues.

Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems.

You’ll also collaborate with cross-functional teams to resolve complex issues.

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)

Diagnose and troubleshoot technical issues reported by clients.

Document and track client issues using a ticketing system.