Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)

Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking.

You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach.

Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc

Experience with design-related work and fulfillment: photo printing, design files, etc

Experience using omni-channel CRM platforms like SF, ZD...etc.

Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily

Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.

Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.

Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.

Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.

Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.

Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.