Front Line Manager - Auto Claims

Leading people through change

Continuously improve the system and enable our people to be brilliant for the customer

Run workflow in and out of the system to meet customer demand

We have an opportunity in our Auto Claims team as a Front Line Leader!

You will lead the day to day operation and development of a team of Frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical, customer and coaching skills!

You will identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.

Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.

Lead effectively and positively through implementation of change.

Ensure technical development of claims file handlers

Can be credible and know how to handle a claim, from start to finish

Continuously identify, measure and develop the performance of individuals, the team and the system using data

Observe from within the work how the current system works to reduce failure, remove waste and improve handler method

Is skilled at handling HR policies and practices

Provide guidance, coaching and support to our people, developing them to be the best they can be

Have brilliant two-way conversations that are honest and transparent