Program Manager, Customer Support Enablement

Bachelor of Science (B.S.) degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or similar field.

6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.

Proficiency using diagnostic tools (multimeter, oscilloscope, power supply, CAN/LIN analyzers).

Strong understanding of electrical fundamentals: voltage, current, resistance, grounding, signal integrity.

Deep knowledge of automotive or industrial electrical systems (12V/24V architectures, ignition signals, fusing).

Exceptional ability to translate complex technical concepts, including firmware or AI behaviors, into clear, professional explanations for diverse audiences, from customers to executives.

We are looking for an experienced Product Support Engineer to join our Global Technical Support organization, with a primary focus on Safety Cameras. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of hardware, firmware, and AI-driven edge computing.

You will serve as a critical bridge between our customers, field teams, and R&D, ensuring that our hardware products—ranging from dash cameras to complex multi-camera architectures—operate with maximum reliability in the field.