Regional Service Line Director - [APAC]- Customer Experience and Product Design

Service expansion in the region: closed won deals (# and TCV by service - direct and follow up work).

Client gross margin on offering-led work.

Service penetration (% of top 40 / next 40 clients).

Client NPS on engagements aligned to services.

Qualitative feedback from internal customers (i.e.

market sales teams).

Regional go-to-market for offerings:

Executing the regional go-to-market of customer experience, product management and experience design offerings and their relevant services.

Advocate and promote CX and Product service catalog to market sales teams and Ensure  teams are selling from the catalog as often as possible to maximise asset reuse, improve service tracing in CRM and improving forecasting.

Drive and assists pursuits as the first point of contact for sales teams.

Collaborate with representatives of other offerings and services in region, as well as account and partnership teams, to craft unique client solutions as necessary.

Contribute to service development and evolution - Collaborate with Global Service Development Teams to represent their unique regional challenges and opportunities when defining go-to-market strategies for offerings and services.

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