purestorage
Senior Knowledge Program Manager
At a Glance
- Location
- Lehi, Utah; Raleigh, North Carolina; Santa Clara, California
- Work Regime
- onsite
- Experience
- 8+ years
- Posted
- 2026-08-05T16:54:53-04:00
Requirements
Enterprise KCS Program Leadership:
Compensation & Benefits
$107,000
—
$230,000 USD
WHAT YOU CAN EXPECT FROM US:
Innovation
: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Responsibilities
You will serve as a strategic catalyst across technical support, engineering, and customer experience organizations to transform how employees, customers, and partners create, discover, and share technical knowledge.
By leading cross-functional teams, coaching knowledge domain experts, and modernizing our self-service ecosystem, you will directly improve customer resolution efficiency and elevate our global customer experience.
Drive Enterprise KCS Strategy & Evolution:
Design, scale, and continuously evolve the Knowledge-Centered Success (KCS) program framework across global support and customer-facing teams to improve content quality, article reuse, and self-service resolution
Lead Cross-Functional Program Execution:
Manage multi-project roadmaps from intake through launch and operational transition, coordinating with cross-functional stakeholders to ensure initiatives meet critical business milestones and strategic objectives.