Customer Experience Agent

Strong experience in customer service in freight forwarding and logistics.

Customer-centric mindset.

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.

Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.

Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.

Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.

Coordinate ocean shipments and logistics while processing all needed work.

Build strong relationships with all stakeholders, including offshore teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.