Service Desk AnalystDes Plaines, Illinois

Bachelor's Degree or equivalent experience.

Nice to have:

Strong interpersonal communication and collaboration skills.

Excellent time management and the ability to prioritize work effectively.

Considerable up-to-date knowledge of computer and networking hardware and software.

Salary Range: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $23.85 hourly, but actual base pay will depend on the successful candidate\u2019s skills, qualifications, and experience.

Hybrid Work Schedule: Based out of our Des Plaines office, requiring on-site presence (4) days per week. On-Site - Wednesday - Friday; 10:30am - 8:30pm, Remote - Saturday; 7:00am - 7:00pm

Comprehensive Benefits: CJ Logistics offers an environment that relies on diverse skills, backgrounds, and perspectives to drive innovation.

CJ Logistics About Statement:\u00A0

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

\u00A0CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers,s and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.\u00A0\u00A0\u00A0\u00A0\u00A0

Serve as the first point of contact for IT issues via telephone, email, and the ServiceNow/Zoom helpdesk systems.

Perform initial diagnosis and resolution for routine issues, including password resets, account lockouts, and basic desktop hardware/connectivity.

Oversee and respond to hardware and software faults for Windows/Linux servers and network devices, as well as IBM iSeries (AS/400).

Support and maintain user account information, including rights, security, and system groups.

Adhere to service level agreements for incident response and ensure all problems are documented and tracked through resolution.

Document, track, and monitor problems from initial contact through to resolution to ensure timely and effective service delivery.