Brand Advisor

4-year minimum in customer service

Proven ability to build and maintain relationships with clients and internal stakeholders

Demonstrated competence sharing info out to the entire Customer Success team and being a brand\u2019s subject matter expert

6-months minimum in any ThumbStopper Customer Success role

Organized with attention to detail

Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence

Daily and weekly monitoring, auditing, and reporting of key indicators of brand\u2019s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor)

Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper\u2019s existing customer base as applicable

Create and configure brand accounts within the ThumbStopper system

Facilitate the approval of content to a brand\u2019s retailer network as needed (to include approving content in cases of brand unresponsiveness)

File JIRA tickets to report issues, bugs, and feature enhancements to the technology department

Maintain the Brand Playbooks of assigned brands