Director, Loyalty Marketing

10+ years of experience in loyalty, lifecycle, CRM, or retention marketing, ideally within travel, hospitality, or a premium consumer brand with an entrepreneurial approach.

Proven experience leading a CMR and experiential program from concept through execution, including cross-functional stakeholder management

Experience with CRM/marketing platforms (HubSpot experience preferred; Travel tech experience is a plus)

Experience managing luxury events end-to-end independently, including vendor and budget management

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position.

Kensington is launching a new loyalty program for our existing luxury clientele.

We're looking for a Director, Loyalty Marketing to own the launch and program end-to-end: internal readiness, lifecycle communications, gifting, and a curated calendar of exclusive client events across North America.

This is a highly cross-functional, build-and-launch role for someone who thrives taking strategy to hands-on execution, and who's excited to bring executional excellence to a loyalty program from the ground up — from internal sales training to flagship launch to performance measurement and ROI.

Success in this role requires genuine fluency with luxury clientele: understanding their expectations, discretion, and the level of polish required to deliver a best-in-class experience at every touchpoint.

Program Setup & Launch Readiness

Lead an internal cross-functional (XFN) working group to enable implementation, execution, and sales training of a new loyalty program that will live across our internal tech platforms