Implementation Project Manager - GIS

Familiarity with other integrated applications and services.

Excellent verbal and written interpersonal and communication skills.

Excellent presentation and training skills.

Excellent telephone etiquette and ability to deal effectively with Member/Customers.

Excellent research and problem-solving skills with strong attention to detail.

Strong PC skills.

We are seeking a detail-oriented and technically skilled GIS Professional to support our Members’ migration from our legacy mapping and staking software to our next‑generation platform. Reporting to a Professional Services Team Lead, the Implementation Project Manager will collaborate closely with the Engineering and Operations teams to resolve technical issues related to project deployment and software transitions. This role encompasses performing NISC GIS software implementations for member/customers, managing implementation projects end‑to‑end, validating and verifying the accuracy of converted data, providing ongoing application support, and delivering comprehensive training on all aspects of the application. Additionally, the Implementation Project Manager will address customer questions regarding product functionality and usage via telephone, email, or on‑site visits.

3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)

Provides superior customer support to internal and external customers in all encounters

Determine expectations and timelines of the Member’s conversion process.

Prepare and monitor the Project Plan.