Security Operations Center Associate

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Nice to have:

Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university.

Experience with Jira, Wrike and/or MS Project project management software.

$20-$21 hourly

Deliver exceptional customer service to our internal and external customers.

Support everything related to our Safe and Secure technology.

Become proficient with a variety of tools ranging from enterprise video and access control systems and alarm monitoring platforms to various business intelligence sources and internal collaborative tools.

Answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.

Utilize the physical security systems to detect, analyze and alert others regarding any condition impacting Carvana employees, assets, or business.

Select an appropriate course of action utilizing defined protocols to reduce risk and uncertainty and to create optimal outcomes.

The Safe and Secure Operations Center Associate role is part of a 24/7 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism/crime, civil unrest, workplace violence, and other risks. In this role, you will monitor cctv, access control,  and alarm systems for Carvana sites nationwide, operate 24/7 emergency phone lines and triage calls from site contacts, and support on-site Safe and Secure Associates in responding to incidents. You will utilize software to recognize incidents that may place the company’s sites, employees, or brand at risk, analyze the potential impact to the business, and escalate appropriately. The ideal candidate for this role will be naturally inquisitive, interested in current events, and able to quickly analyze new information. This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure problems. The ideal candidate is also comfortable communicating with company employees, from individual contributors through senior leadership, via telephone, SMS, and e-mail communications.

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you

seen our vending machine

?!

We are looking for people who are excited to

thrive

in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do.